Support and Payment ONLINENORMS

How do I buy PDF standards?

To buy PDF standards, simply browse our catalog, select the standards you need, add them to your cart, and proceed to the checkout.

Can I purchase documents as a guest?

Yes, you can purchase documents as a guest.
Notice: We highly recommend you to create an account. Registered NFPA Norm Online Store users will always have access to their purchased files, favorite lists, and special offers we consider for them.

What payment methods we accept?

We accept several payment methods, including credit cards, debit cards, and PayPal. You can choose the one that suits you best during checkout.

How do I protect my personal and payment information?

1.Secure Socket Layer (SSL) Encryption: We use SSL encryption technology to ensure that all data transferred between your browser and our website is encrypted and secure. Look for the padlock icon in your browser’s address bar to verify this.
2. Payment Processors: We partner with reputable payment processors that adhere to strict security standards. Your payment details are securely handled by these third-party processors, and we do not store your payment information on our servers.
3. User Authentication: We implement user authentication mechanisms to ensure that only authorized users have access to sensitive account information. Always use a strong and unique password for your account.
4. Regular Security Audits: We conduct regular security audits and assessments of our systems to identify and address potential vulnerabilities.
5. Data Protection Policies: We have strict data protection policies and protocols in place to safeguard your personal information. These policies are regularly updated to comply with the latest data protection regulations.
6. Secure Transactions: When you make a purchase, your payment details are securely transmitted to our payment processor over an encrypted connection. We do not store your payment information after the transaction is completed.
7. Account Security: We encourage you to regularly update your password and enable two-factor authentication (2FA) if available to add an extra layer of security to your account.
8. Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to transparency in our data handling practices.
9. Customer Support: If you suspect any unauthorized activity or have security concerns, please contact our customer support team immediately. We are here to assist you in maintaining your account security

Is it possible to cancel an order or request a refund after purchase?

Yes, you can cancel an order or request a refund within our specified refund policy guidelines. Please review our Refund Policy for more details.